Incorporating first-class customer service features into your web site doesn’t have to be complex.  Or costly. Not when you have the power of SharePoint on your side, and Sieena on your team.  As a Microsoft Gold Certified Partner, we specialize in turning SharePoint implementations into dynamic customer-facing platforms that conserve resources, save time and reduce costs.

From giving customers personalized online access to invoices and account statements, to serving as the focal point of your client communications strategy, a collaboration portal can deliver an entirely new dimension to your business.

Sieena’s customer service portals include capabilities for:

• Centralizing and automating client communications for newsletters, email alerts, promotional campaigns, RSS feeds and more
• Building personalized document libraries for each customer, with account information, invoices, statements and payment history data.
• Request management services, for efficient response to customer inquiries, complaints, stolen credit card reports, and other requests.
• Billing services, including invoice notifications, past due notices, receipt of payment confirmations, and debt collection reminders.
• Personalized financial services, such as credit card transactions, shipping and handling.
• Contact management, to track communications and better serve your customers.
• Expediting and managing online support .
• Loyalty program management.
• Supporting your important green initiatives, with practices that reduce shipping costs and energy use, while also creating paperless office environments

There’s no time like the present to better serve your customers. Contact Sieena today for more information