As a leading provider of extended warranty and maintenance contract management services, MaintenanceNet, Inc.’s customers include the world’s largest technology manufacturers and their channel partners. These market leaders turn to MaintenanceNet to mine valuable new service sales opportunities and improve processes for managing the entire lifecycle of maintenance contracts.  With better lifecycle management, manufacturers are able to improve customer satisfaction and gain a faster path to improved service revenues.

The Challenge

Recently, MaintenanceNet made a business decision to augment its technology platform with new web-based capabilities for accessing and viewing contract information, archiving that data, and generating analytics and reports.  In looking for an external development resource, MaintenanceNet sought a technology partner with the expertise to deliver high-quality, world-class software capabilities, both on time and on budget.  After reviewing several viable options, MaintenanceNet chose Sieena, a Los Angeles-based technology services provider and Microsoft Gold Certified Partner.

The Solution

Backed by a top-notch software engineering team working out of its state-of-the-art development facility in Monterrey, Mexico, Sieena offered MaintenanceNet the ability to go to market faster with the new solution, while also ensuring the utmost in product quality. Sieena was called upon to help build the platform from the ground up using its own Sieena Development Framework, which includes a proven software development process, documentation templates and a standardized application architecture based on the .NET Framework.

Benefits

Sieena’s model allows a high level of scalability and flexibility, which meets the needs of customers with dynamic business requirements. For MaintenanceNet, this model enabled engineers to ramp up and ramp down on the project based on fluctuating workflow demands.

As an outsourcing firm, Sieena strives towards the same goals as its customers, which means doing what it takes to succeed – even if that means responding to requests on short notice -- and delivering results that go above and beyond. In the case of MaintenanceNet, not only did Sieena’s engineers meet and exceed all expectations, but they also built a foundation for a lasting development partnership.

According to Mauricio Duran, president of Sieena, “We pride ourselves in working closely with our clients throughout the IT development process, from the design and architecture stage to deployment and maintenance. The combination of efficiency, performance, consultation and convenience that we offer makes Sieena a wise option for enterprises looking to replace, complement or extend their corporate IT teams and drive efficiencies in their operations.”

To find out more about how Sieena can help you reach your development goals, contact us today


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